The short version of how buying from a farm in the Westfjords works. The full Terms of Sale have the details.
Ordering
Email us what you would like – or use the enquiry button on any duvet – and we reply with a written quote: product, weight, size, cover, price, shipping and delivery date. When you accept, the order is placed. You are dealing directly with the family who gathered the down.
Delivery times
We keep no stock – every duvet is sewn for you after you order, from the current year’s down. Sewing, washing and certification by a sworn, state-licensed down assessor take up to four weeks from confirmation of your order; the quote gives you the date. Shipping from Iceland then typically takes 3–7 days to Europe and Japan by tracked courier.
Shipping costs, duties and taxes
For delivery outside Iceland, the prices on this site include insured, tracked courier delivery to your address and exclude Icelandic VAT, which is not charged on export. Within Iceland, prices include 24 % VAT and shipping is charged at cost (typically 2,000–4,000 ISK). Import VAT and any customs duty in your country are charged by the carrier on arrival and are payable by you, unless your quote says otherwise – we will tell you what to expect for your country before you decide.
Import VAT and duty – what you pay when the duvet arrives
The import VAT of your own country is collected by the courier before delivery – the same as with any purchase from outside the EU – and is charged on the full invoice value.
Customs duty is a separate matter, and for most of our customers it is zero. Eiderdown duvets are classified under customs heading 9404 40 10. Because the duvet is made in Iceland, it enters the EU, Norway, Switzerland and the UK duty-free under the EEA, EFTA and UK–Iceland agreements. We prepare the proof of origin (EUR.1 certificate or origin declaration) and send it with every shipment, so there is nothing for you to arrange.
| Destination | Customs duty | Import VAT on the invoice value |
|---|---|---|
| Germany | 0 % | 19 % |
| Netherlands, Belgium, Spain | 0 % | 21 % |
| France, Austria | 0 % | 20 % |
| Italy | 0 % | 22 % |
| Denmark, Sweden | 0 % | 25 % |
| Finland | 0 % | 25.5 % |
| Norway | 0 % | 25 % |
| Switzerland | 0 % | 8.1 % |
| United Kingdom | 0 % | 20 % |
| Japan | 3.8 % | 10 % consumption tax |
| Other countries | we tell you before you order |
The courier (usually DHL Express) charges a small fee for handling the import, typically €15–20. Your written quote from us states the price, the shipping and the VAT rate for your country, so you know the full cost before you decide. We ship on DAP terms: delivered to your door, with the import VAT settled by you on arrival.
Returns
Our three standard duvets (400, 600 or 800 g, 140 × 200 cm) can be returned within 14 days of delivery for a full refund of the price, if they are unused, in perfect condition and in their original packaging, with the certificate; you pay the return shipping. Duvets in other sizes or weights, and all other made-to-measure items, are sewn for you and cannot be returned unless faulty – so please ask us anything you are unsure about before ordering, and we will help you choose.
Too warm or too light? Within 60 days of delivery we adjust any duvet, standard or made to measure: our seamstress adds or removes down and the duvet is re-certified at its new weight. You pay the seamstress’s and assessor’s fees and any extra down at cost, plus shipping both ways – nothing for our time. Write to us first and we will tell you the cost.
Guarantee
Five years on materials and workmanship, on every duvet. With the care described in our care guide an eiderdown duvet lasts for decades; if a seam or the cover fails within the guarantee, we repair or replace it. Every product comes with its official certificate under Icelandic Act no. 52/2005.
Payment
Once your order is confirmed we send an invoice, and you can pay in any of three ways: by Visa or Mastercard through a secure payment link (the payment page is run by Verifone, so your card details are entered there, not on our website); by ordinary bank transfer (IBAN/SWIFT) to Zoffi ehf. in Iceland; or through a Wise payment link in euro – Zoffi ehf. is a verified Wise Business account holder (Zoffi ehf., Lækur, 471 Þingeyri, Iceland – reg. no. 660623-1400, VAT no. 149373). Card payments are charged in Icelandic krónur, and your card issuer converts them to your own currency. We ask for 50 % on order confirmation and the balance before dispatch, and we never ask for payment before an order has been confirmed in writing.
Questions? zoffi@zoffi.is – we answer every email ourselves.