Last updated: September 2026
These terms apply to purchases of eiderdown duvets and loose eiderdown from Zoffi ehf. (Zoffi Eiderdown), Lækur, 471 Þingeyri, Iceland, company registration no. 660623-1400, VAT no. 149373 (“Zoffi”). They are written to comply with the Icelandic Consumer Contracts Act no. 16/2016, the Consumer Purchases Act no. 48/2003 and the EU Consumer Rights Directive. Nothing in them limits rights you have under the mandatory consumer law of your own country.
1. How an order is made
We do not sell through a shopping cart. You send us an enquiry, we send you a written quote by email stating the product, fill weight, size, cover fabric, price, shipping cost, expected delivery time and payment terms. A binding contract is formed when you accept the quote in writing and we confirm the order. Prices are in Icelandic krónur (ISK); we can state an indicative EUR or USD amount, but the ISK price is the one that applies.
2. Prices and payment
Prices for delivery within Iceland include 24 % Icelandic VAT. For delivery outside Iceland, prices are stated without Icelandic VAT and include insured courier delivery to the buyer’s address; import duties and VAT in the destination country are payable by the buyer to the carrier or customs authority on arrival, unless the quote expressly says that they are included. Payment is by Visa or Mastercard through a secure payment link (the payment page is run by Verifone), by bank transfer (IBAN/SWIFT) to Zoffi ehf., or through a Wise payment link in euro; the payment details or link are sent with the order confirmation, and we never request payment before an order has been confirmed in writing. Every duvet is sewn to order, so we ask for 50 % on order confirmation and the balance before dispatch – or, if you prefer, payment in full on confirmation. We never ask for any payment before the order has been confirmed in writing, and if we are unable to make your duvet for any reason, the deposit is refunded in full. Once the balance is paid, we dispatch within a few working days and send you the tracking number. If the balance is not paid within 30 days of our notice that the duvet is ready, we will remind you; if it remains unpaid 30 days after that reminder, we may cancel the order, sell the duvet to another customer and refund your deposit less our documented costs (cover fabric, sewing, cleaning of the down and certification).
3. Made to order
We keep no stock: every duvet is sewn for you after you order, from the current year’s down. Our three standard duvets (400 g, 600 g and 800 g, 140 × 200 cm, cotton cover) are standard products in the legal sense. Everything else – other sizes, other fill weights, silk covers, children’s duvets – is made to your specification. Each duvet is sewn and washed to order and its eiderdown inspected and certified by a sworn, state-licensed down assessor before dispatch. Production time is up to four weeks from confirmation of your order; the quote gives the expected date.
4. Delivery
We ship worldwide by tracked courier or Iceland Post; the method, cost and estimated transit time are in your quote. Risk passes to you when the goods are delivered to you. If a parcel arrives damaged, please photograph it and tell us within 48 hours so that we can claim against the carrier.
5. Right of withdrawal (14 days)
If you are a consumer buying at a distance, you may withdraw from the purchase of a standard product within 14 days of receiving it, without giving a reason. Email us within that period, then return the item unused, in its original condition and packaging, within 14 days of your notice. You pay the return shipping; we refund the price and the original standard shipping within 14 days of receiving the goods back. Under Act no. 16/2016 art. 18 and the EU Directive, the right of withdrawal does not apply to goods made to your specification (custom sizes, weights or fabrics). We will always try to find a fair solution nonetheless.
Adjusting the warmth (60 days)
Whether standard or made to measure: if your duvet turns out warmer or lighter than you need, we will adjust it within 60 days of delivery. Send it back to us and our seamstress adds or removes down, and the duvet is re-certified at its new weight. You pay this at cost – the seamstress’s and assessor’s fees and the price of any extra down at our current rate – plus shipping both ways; there is no charge for our time. Write to us first so that we can tell you the cost before you send anything.
6. Guarantee and complaints
Every Zoffi duvet comes with a 5-year guarantee on materials and workmanship (seams, cover, down migration through the fabric) from the date of delivery, which matches the five-year complaint period for durable goods under the Icelandic Consumer Purchases Act. The guarantee does not cover normal wear, damage from washing or dry-cleaning contrary to our care instructions, or damage caused by misuse. If something is wrong, email us with photographs; we will repair, replace or refund as the law requires. Every duvet and every lot of loose down is delivered with its certificate from a government-licensed down assessor under Act no. 52/2005.
7. Business customers
For wholesale purchases of loose eiderdown, sections 5 and 6 are replaced by the terms of the individual supply agreement.
8. Law and disputes
Icelandic law applies. Consumers may bring complaints to the Icelandic Consumer Appeals Committee (Kærunefnd vöru- og þjónustukaupa) or use the EU Online Dispute Resolution platform. We would much rather solve any problem directly – write to zoffi@zoffi.is.